Refund policy

I want you to be happy with your order from Vivid Noise Club.

If your item arrives damaged, defective, misprinted, or incorrect, please contact me as soon as possible with your order number and clear photos of the issue. I'll review the problem and work with you to find a suitable resolution.

Non-personalised physical items may be returned within 14 days of delivery. Returned items must be unworn, unused and in their original condition.

Customers are responsible for return shipping costs unless the item arrives damaged, defective or incorrect.

Refunds will be issued once the returned item has been received and inspected. Refunds are processed back to the original payment method.

Vivid Noise Club does not offer exchanges. If you would like a different size, colour or product, please place a new order after your refund has been processed.

Personalised items and digital downloads are non-refundable unless there is a manufacturing fault, delivery issue or technical problem with the product supplied.

If you experience any issue with your order, please get in touch through the Contact page and include your order number where possible. I'm always happy to help.

Order Cancellations

Orders may be cancelled within 15 minutes of purchase. After this time, your order may already have entered processing and cancellation can no longer be guaranteed.

If you need to cancel an order, please contact Vivid Noise Club as soon as possible through the Contact page. If the order has not yet entered production, a full refund will be issued to your original payment method.